Meet Merge: The Technology Powering MVP’s Innovation
The Merge Vendor Program (MVP) isn’t just another vendor repair network—it’s a tech-enabled solution that leverages the full power of Merge, our proprietary platform designed to revolutionize every step of the vendor management process. Through Merge, MVP provides insurance carriers with unprecedented transparency and control over every assignment. From assignment dispatch to real-time status updates and centralized communication, Merge brings a level of visibility and efficiency that sets MVP apart from the traditional vendor networks. With features like 360-degree transparency on all jobs, live navigation tracking, recorded communications, and automated reporting, MVP transforms vendor management into a seamless, fully integrated experience. For carriers, this means faster, more reliable outcomes on every claim, backed by real-time data and complete operational transparency at every step. Merge is more than a tool—it’s the backbone of the MVP experience, ensuring every job is tracked, documented, and delivered with precision.Full 360-Degree Transparency
With Merge: You get complete visibility into every assignment, from start to finish. Carriers can track the exact status of each job and know precisely where it stands at any moment. All communications between the vendor, insured, and adjuster are accessible in real-time, creating a clear, continuous record.
With Other Vendor Networks: Traditional networks often keep carriers in the dark not because the intentionally mean to do that, but due not having a tailored management system like Merge, with limited or fragmented information about job progress. Status updates can be sporadic and lack detail, making it difficult to manage claims efficiently.
Centralized Communication Hub with Recorded Calls
With Merge: All communication—whether it’s phone calls, messages, or emails—flows through a centralized hub, keeping every interaction within a secure and accessible system. Recorded phone calls provide an accurate and traceable record of all conversations, ensuring accountability and reducing misunderstandings.
With Other Vendor Networks: Communication is often scattered across various platforms, creating gaps in the chain of information. Without a centralized system, crucial conversations can be missed, and carriers lose valuable insight into the vendor’s interactions with policyholders and adjusters.
Real-Time Status Updates and Notifications
With Merge: Carriers receive live status updates on each assignment, with notifications for key milestones. You’ll always know when a vendor arrives on-site, begins repairs, or completes a job, ensuring no phase of the assignment is overlooked.
With Other Vendor Networks: Updates can be delayed or vague, leaving carriers in a constant state of waiting and guessing. Without timely notifications, claims progress is slowed, leading to potential bottlenecks in the repair and claims processes.
Live Navigation and Tracking
With Merge: Carriers can monitor a vendor’s location in real time, from dispatch to on-site arrival. This level of tracking enables precise job management and allows carriers to anticipate any potential delays or issues before they impact the timeline.
With Other Vendor Networks: Location tracking is often unavailable or unreliable, making it difficult to know when or if vendors arrive on time. Without live navigation, carriers miss the ability to address scheduling issues proactively.
Efficient Documentation and Automated Reporting
With Merge: Every assignment is meticulously documented, from initial assessment photos to progress notes and final completion reports. Automated reporting simplifies the process further, generating comprehensive reports that are ready to review and share at any time.
With Other Vendor Networks: Documentation often falls to the wayside, with inconsistent or missing records that create gaps in the claim file. Without automated reporting, carriers face delays waiting for vendors to submit essential documents, impacting the efficiency and reliability of the repair process.
Quality Assurance through Performance Metrics
With Merge: Each vendor’s performance is tracked and evaluated based on key metrics such as timeliness, communication, and quality of service. Carriers can use these insights to ensure high standards across all assignments and gain confidence in the vendors handling their claims.
With Other Vendor Networks: Performance tracking is typically limited, with little feedback on the quality of vendor work. Without these metrics, carriers lack the data needed to make informed decisions about vendor performance or identify areas for improvement.
Enhanced Security and Data Protection
With Merge: All job-related data, communications, photos, and documents are securely stored within the platform. Merge’s data security protocols protect sensitive information, ensuring that every assignment is documented safely and meets compliance standards.
With Other Vendor Networks: Data security is often an afterthought, with critical information stored across multiple unsecured platforms. This increases the risk of data breaches and makes it challenging to retrieve records, compromising the integrity of the claims process.